{"id":598,"date":"2023-11-22T15:25:04","date_gmt":"2023-11-22T14:25:04","guid":{"rendered":"https:\/\/helpdesk.ovio365.com\/?p=598"},"modified":"2024-04-29T15:17:45","modified_gmt":"2024-04-29T13:17:45","slug":"kapitel-2-6-ova-hilfe","status":"publish","type":"post","link":"https:\/\/helpdesk.ovio365.com\/?p=598","title":{"rendered":"Kapitel 2.5 Hilfe"},"content":{"rendered":"

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In diesem Kapitel erl\u00e4utern wir die Hilfe, die man im Assistenten erhalten kann und welche Funktionen jeder Eintrag bietet. Dies soll den Mitarbeitern dabei helfen in Falle eines Supports oder Verst\u00e4ndnis Problemen Ihre Hilfe leicht zu bekommen. Da OVIO immer mit einem Support Vertrag abgeschlossen wird, steht es jedem Mitarbeiter frei sich beim Support zu melden in Form eines Tickets oder Anruf.<\/o:p><\/p>\n

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Um diese Schaltfl\u00e4che Hilfe <\/b>geht es in diesem Kapitel<\/p>\n

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<\/span>1. \u00dcbersicht Hilfe<\/span><\/h1>\n

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Wenn man mit dem Mauszeigen \u00fcber das Fragezeichen<\/strong> in der rechten Ecke zeigen erscheint dieses Hilfemenu.<\/o:p><\/p>\n

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<\/span>2. Schaltfl\u00e4chen im Detail<\/span><\/h1>\n

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Dieser Eintrag ruft diese Onlinehilfe<\/strong> auf.<\/p>\n

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Mit diesem Eintrag wird man an den Login des Ticketsystems<\/strong> weitergeleitet.<\/p>\n

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Mit diesem Eintrag wir automatisch eine E-Mail<\/strong> f\u00fcr das Supportsystem erstellt.<\/p>\n

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Mit diesem Eintrag wird Ihre Telefonsoftware mit unserer Supportnummer<\/strong> gef\u00fcllt Sie brauchen nur noch anrufen klicken.<\/p>\n

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Hier kann man die aktuelle Versionsnummer<\/strong> sehen. Dies ist auch sehr hilfreich f\u00fcr unseren Support<\/strong>.<\/o:p><\/p>\n

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In diesem Kapitel erl\u00e4utern wir die Hilfe, die man im Assistenten erhalten kann und welche Funktionen jeder Eintrag bietet. Dies soll den Mitarbeitern dabei helfen in Falle eines Supports oder Verst\u00e4ndnis Problemen Ihre Hilfe leicht zu bekommen. Da OVIO immer mit einem Support Vertrag abgeschlossen wird, steht es jedem Mitarbeiter frei sich beim Support zu […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[8],"tags":[],"class_list":["post-598","post","type-post","status-publish","format-standard","hentry","category-ovio-virtual-assistant"],"_links":{"self":[{"href":"https:\/\/helpdesk.ovio365.com\/index.php?rest_route=\/wp\/v2\/posts\/598","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/helpdesk.ovio365.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/helpdesk.ovio365.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/helpdesk.ovio365.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/helpdesk.ovio365.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=598"}],"version-history":[{"count":0,"href":"https:\/\/helpdesk.ovio365.com\/index.php?rest_route=\/wp\/v2\/posts\/598\/revisions"}],"wp:attachment":[{"href":"https:\/\/helpdesk.ovio365.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=598"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/helpdesk.ovio365.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=598"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/helpdesk.ovio365.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=598"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}