[et_pb_section fb_built=”1″ _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” text_orientation=”center” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion _builder_version=”4.23.1″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”My page remains white when I call up the OVIO URL in the browser” open=”on” _builder_version=”4.23.1″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
In this case, please check whether the URL has been entered correctly and use this link as a reference: https:\/\/helpdesk.ovio365.com\/en-us\/?p=210<\/a>\u00a0<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”My OVIO Virtual Assistant no longer starts” _builder_version=”4.23.1″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n If this happens more than once every 15 minutes, proceed as follows.<\/p>\n 1) Open the web interface and remove your device, a reference can be found here https:\/\/helpdesk.ovio365.com\/en-us\/?p=285<\/a>\u00a0<\/p>\n 2) Then delete the folder in the following directory:<\/p>\n C:\\Users\\[Username]\\AppData\\Local\\.OVIO<\/p>\n If you do not have authorization to carry out this process, simply try restarting the wizard. This time you should be prompted to log in again. Re-authentication is required to register the device with the OVIO Cloud again.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”My OVIO Virtual Assistant hangs and no longer responds” _builder_version=”4.23.1″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n If this happens, you can simply close the process by pressing the ESC key twice. Note that in this case all unsaved work may be lost. A reference for this can be found here: https:\/\/helpdesk.ovio365.com\/en-us\/?p=382<\/a>\u00a0<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”My record button is missing in the OVIO Virtual Assistant” _builder_version=”4.23.1″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n